Rebranding is always a major challenge for any business whether you are in the B2B or B2C space. This article discusses Jazz Berry’s (Senior B2B Marketing Manager) experience with rebranding Deliveroo for work, after doing this twice already from scratch for two other major businesses. She delves in to her top 3 non-negotiables in doing this…Getting back to basics, finding the mission to solve & how to over communicate this to your audience whilst spending a bit more money!
Jazz recalls that at the start of any rebranding journey it’s vital to get “back to basics”. Whether you are a B2B or B2C business she states creating a mission statement or even just one line of what you are trying to achieve “has to be the foundational jumping off point to begin any major rebrand”. Having done this twice already Jazz remarks that this is a perfect reminder to keep your rebrand on track… highlighting that you “can always come back to it”. With lots of components flying around during a rebrand Jazz states it’s pivotal to know “exactly what you are communicating to your audience” and to not fall out of sync.
Listening to your customers
Jazz speaks of the customer being “ever-evolving” and in this instance relates it particularly to customers’ expectations of “products and situations” and how these alter. She refers to the last few years of being filled with changes (to say the least) but that change is “completely normal” and to not feel “alienated” by it. She pinpoints not to “underestimate communication” with your customers in times like this and even using your customer base to lean on to understand exactly what “works and what doesn’t”. “Surveys” and “candid conversations” are two streams by which Jazz recommends in gaining feedback from customers and then using this knowledge of pain points to adapt going forward in your rebrand.
Planning for long-term
In response to where marketing leaders should start when planning to grow their marketing function, Jazz refers to having an “aspirational” outlook and looking at peers in the industry who are succeeding already. To continue on this point, she draws on staying realistic in what’s achievable and the “steps that it’s going to take to get there”, for example timeframes, budget and resources. She is passionate about viewing the product from the customers perspective and remarks “wear the customer’s hat”. Again, relating back to her earlier point…feedback is king and that you need to “get close to your product” to really understand the pain points. “Recognise some really quick wins” Jazz remarks with regard to spearheading future marketing success, but also plan for the long term and keep in mind this can take several years and might not be the sexiest task. Finally, be prepared to spend, spend, spend!
Branding is a strong focus at our Autumn CONNECT CMO summit, check out some of the sessions below:
Authenticity: Building a brand community organically
- To what extent does having an engaged brand community dictate a businesses’ success?
- How can brands grow a like-minded community organically? How can marketing leaders keep these communities flourishing and thriving?
- What characteristics should these communities have? What should brands offer consumers in this respect? Do these communities have moral obligations?
- How can brands handle inevitable ruptures in these communities?
James Edmunds, Managing Director, TRIP
Brand honesty – why and how it pays to the truthful
- How can brands go above and beyond for their consumers in wider society and why should they? What does this look like?
- In what ways can marketing leaders ensure they cut through the noise of the saturated app space?
- To what extent do ALL brands have cultural relevance? (Case studies from Tinder, Bumble and Zapp)
Natasha Briefel, Global Brand Marketing Director, Zapp
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