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The most powerful summit for Operational Excellence & Business Improvement
Andrew Coyne
Head of Data Science
Your IMPACT experience is bespoke to you. Connect with the industry In-Person or join us online at our Virtual Summit.
In-Person
Twickenham Stadium,
London, England
23 - 25 October, 2022
Event Details
Virtual
BST Time Zone
31 October - 4 November, 2022
Event Details
An event experience curated around you and your business needs
Tailored-to-you meetings, leading speakers and incredible networking opportunities. IMPACT provides senior operational and business improvement executives a platform to access the exact content, insight and solutions they need to drive their business forward.
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Hear from Industry Experts
With over 25 captivating speakers on the agenda, learn from leaders driven to inspire.
Solve Your Top Challenges
Meet One2One with solution providers specifically qualified to meet your business needs.
Make Inspired Connections
Share strategic insight with 150+ Operational and Business Improvement leaders across industry.
It’s All Complimentary
Catering, accommodation and £150 travel reimbursement is covered by us.
Hear from Industry Experts
Learn from thought leaders paving the way in your industry, all from the comfort of your own home.
Solve Your Top Challenges
Meet One2One with solution providers specifically matched to your business needs.
Total Flexibility
Whether you’re at home or in the office, access sessions in real time or on-demand.
Register Now

Experience the Only Solutions-Based Event

Tell us the challenges you’re facing, and we’ll schedule meetings with the right solution providers to solve them. You leave with a plan and the tools you need to move your company forwards.

"The team at Quartz Network were a dream to work with - they were helpful, informative, and supportive about the type of content to create that would be appealing to the audience and how to format this. I really enjoyed taking part in this event and look forward to future opportunities."
Head of Business Change and Continuous Improvement,
MAG
Transport for London Logo Icon
"The event was well set up with good communications and mostly seamless scheduling. It sounded a bit onerous at first but the 121s were engaging enough to not feel like too much of a burden"
Lean Academy Lead,
Transport for London
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"The overall event was well planned and ran very smoothly. "
Lean Manufacturing Manager,
Adder Technology Ltd

Hear From Today’s Most Influential Brands and Voices

Anthony Coyne
Head of Data Science
Amel Bounila
Head of Operational Excellence Booking.com for Business
Viktorija Diestelkamp
Senior Manager – Business Intelligence
Lee Robinson
Head of Operational Excellence
Rob Allen
Chief Executive Officer
Dean Chetty
Data Strategy and Architecture
Aurelija Pletiene
Director of Data Engineering
Arūnas Umbrasas
Manager of Data Science & Analytics, Trust
Mili Kacher
Vice President – Operations Europe
John Murphy
Head of Intelligent Automation
Andreea Popa
Head of Supply Chain Process Engineering Management
Ben Sawyer
Head of Continuous Improvement
Liz Ferguson
Senior Director – Business Excellence
Rob Allen
Chief Executive Officer
Alain Bindels
Head of Innovation Facilitation & Digitalization
Marc Rendel
Chief Information Officer
Janne Lautanala
Chief Ecosystem and Technology Officer
Alberto Asuero
Chief Technology Officer
Liz Ferguson
Senior Director – Business Excellence
Tim Perkins
Head of Performance and Continuous Improvement
Shelley Davies
Director of Process Excellence and Automation
Anni Stores
Head of Business Change and Continuous Improvement
John Hogg
Director of Continuous Improvement
Neil Cavill
Head of Business Improvement
Mili Mladenovic
Vice President of Operations

Enjoy the Perks of Exclusivity; Everything is on us

As an attendee you’ll receive:

  • One night complimentary accommodation
  • Catering and open bar
  • Travel reimbursement
  • Dedicated Attendee Relations Manager to tailor your experience

Get Rewarded

Since we can’t treat you to accommodation and delicious dining with a virtual event, we’ve designed a brilliant rewards system worthy of your time. Take all 6 solution provider meetings and earn your choice of amazing rewards, including JBL and Amazon products and charitable donations.

Register Now

A Tailored Agenda For You

Tune In on Your Time

Choose from 25 Speakers, 6 Networking Opportunities and More
It’s entirely up to you whether to catch the presentations as they come online or watch on-demand.
Sunday23 October
Monday24 October
Tuesday25 October
5:00 - 7:00pm
Welcome Reception and Registration
7:30 - 8:50am
Breakfast
8:00 - 9:00am
Keynote: TBD
9:00 - 10:00am
To Automate or Not to Automate…. That Is the Question
Machine Learning and RPA have lowered the threshold to automate tasks previously done by humans, yet organisations struggle to apply them causing transformation efforts to fail. The answer… Hybrid Intelligence.

Key Takeaways:

  • How can PM techniques help decide what should or should not be automated?
  • What are the benefits of using both human and artificial intelligence?
  • How does this approach differ from traditional RPA efforts?
  • How can the application of advanced technologies such as NLP create new and innovative business processes?

Speakers:

Anthony Coyne
Head of Data Science
10:00 - 11:00am
Data: The Key to Unlocking Real Operational Excellence
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Key Takeaways:

  • What does it mean to become more data driven?
  • Why is important for senior executives, decision makers and leaders to be data literate?
  • What are the issues that can arise if one isn’t data literate when attempting any technology-based business improvement projects?
  • What are the longer-term, strategic benefits of integrating data-driven insights into business strategy?
  • How can you ensure regulatory compliance?

Speakers:

Aurelija Pletiene
Director of Data Engineering
Arūnas Umbrasas
Manager of Data Science & Analytics, Trust
11:00 - 12:00pm
Three Pillars That Will Stabilise and Power Your Data Assets in the Ever-Changing World!

Key Takeaways:

  • The merciless transition from global pandemic to cost of living crisis has left businesses reeling, with this adversity comes the prospect of new opportunities and growth
  • Ensuring your businesses agility to continue seamlessly no matter what changes are around the corner, providing the digital distinction required to grow and thrive your business

Speakers:

Andrew Moncrieff
Account Executive
1:00pm
Networking Lunch
12:00 - 1:00pm
Case study | Booking.com for Business

Key Takeaways:

  • How Can Automation Be Used to Improve CX and Streamline Business Operations?
  • How AI powered automation helps Booking.com for Business helps hundreds of thousands small businesses better manage their business travel
  • How can technology help us improve and scale up CX in a business?
  • What are the wider benefits of using automation for certain processes?
  • Confirming the ROI: how can a small team make a big difference when handling many data points?
  • Taking it to the next level: how are we using the chatbot to handle faster, more complex structures and outcomes?

Speakers:

Amel Bounila
Head of Operational Excellence
2:00 - 3:00pm
Advisory Session

Speakers:

Senior Representative
3:00 - 4:00pm
How to Create an Agile Organisation?

Key Takeaways:

  • What are the most common obstacles when implementing change within an organisation?
  • What part does fear and adherence play in this and why are they challenging?
  • What are the proven strategies to overcome these issues?
  • What are the core capabilities that an organization needs in order to successfully face changes
  • How to unlock your organisation with capabilities to embrace and initiate positive change

Speakers:

Mili Kacher
Vice President – Operations Europe
4:00 - 4:30pm
Unlocking the Power of Value Stream Mapping and Minimising Bottlenecks

Key Takeaways:

  • What is the power of VSM and how can it be used as a tool to evaluate processes and optimise operations?
  • The devil is in the data: why is data availability so important when starting a VSM programme?
  • What commons problems can be overcome when standardising processes?
  • Moving away from siloes: what are the key takeaways from this process?

Speakers:

Liz Ferguson
Senior Director – Business Excellence
4:30 - 5:00pm
Can you dig it? Process Mining, Task Mining and Process Intelligence: What, Why and How

Key Takeaways:

  • What do process mining, task mining and process intelligence do and are they different?
  • Are organisations that are not using these tools at all or well missing a trick or two?
  • How do these tools provide more insight into what is actually happening within an organisation compared to standard business reporting tools?
  • Why are these diagnostic tools now seen as an essential part of future proofing an organisation and for operational resilience?
  • What are the best use cases to start with?
  • What are the common mistakes made when embarking on a process diagnostics journey?

Speakers:

John Murphy
Head of Intelligent Automation
5:00 - 6:00pm
Leveraging Digital Twins to Accelerate Industry 4.0

Key Takeaways:

  • What is a ‘digital twin’ and how can it play a central role as the control tower for strategic transformations, business model innovation and operational optimisation?
  • How can data-driven business processes that focus on the Digital Twin increase operational excellence in production?
  • How does the Digital Twin model connect the business and operating model?
  • How does the combination of data process intelligence and AI help to create more value to customers?
  • How can the application of advanced technologies such as NLP create new and innovative business processes?

Speakers:

Rob Allen
Chief Executive Officer
6:00 - 9:00pm
Networking Dinner
Explore All Sessions
7:30 - 8:50am
Breakfast
8:00 - 8:50am
Keynote: TBD
9:00 - 10:00am
The Role of Business Intelligence in the Supply Chain

Key Takeaways:

  • How can data visualisation make it easier to manage activities in Supply Chain?
  • To what extent can customisation help improve KPI monitoring and performance?
  • How can BI help diagnose the cause of malfunctions and suggest methods to improve?
  • Tips and tricks: what motivated these decisions and how best to implement them?

Speakers:

Andreea Popa
Head of Supply Chain Process Engineering Management
10:00 - 11:00am
Resetting How OPEX Is Delivered in a Post Pandemic World

Key Takeaways:

  • How can culture and employee capabilities be improved and upskilled?
  • How can companies track the economic value of these transformation initiatives?
  • Assessing the impact of change methodology tools across multiple value streams
  • What have been the common problems of rolling out a new strategy?

Speakers:

Lee Robinson
Head of Operational Excellence
11:00 - 12:00pm
How to Become More Data Centric: Lessons in Delivery

Key Takeaways:

  • What are the challenges in becoming more data driven?
  • What are the technologies that help to become data driven?
  • What is the difference between data mesh and data fabric?

Speakers:

Dean Chetty
Data Strategy and Architecture
12:00 - 1:00pm
Establishing a Healthy Data-Culture: The Key in Driving Innovation in Data and Achieving Business Value
Recent events, including the global outbreak of COVID-19, have underscored the critical importance of having reliable data to inform organizational decision-making. Stubbornly challenging numbers are reflected in the percentage of organisations that have established a data culture with only 20% being successful. Despite the growing consensus and investment levels in Data and AI, only half of organizations are managing data as a business asset. It is simply not enough for companies to embrace modern data architectures, agile methodologies, and integrated business-data teams, or to establish CoEs to accelerate data initiatives.

Speakers:

Viktorija Diestelkamp
Senior Manager – Business Intelligence
Monday31 October
Tuesday1 November
Wednesday2 November
Thursday3 November
Friday4 November
Benefits of Value Stream Mapping

Key Takeaways:

  • Covering how E2E Value Stream Mapping approach has been applied in Calyx, enabling identification of key pain points, improved understanding of the end to end process and driving a more collaborative approach
  • How can implementing VSM help improve processes and business decisions?
  • What data sets are vital to ensure that the correct outcomes are made?
  • How can culture be improved via this procedure?

Speakers:

Liz Ferguson
Senior Director – Business Excellence
OPEX in an Era of Disruption – Responding to Uncertainty With Agility and Endurance

Key Takeaways:

  • How can a complex and regulated process be optimized at scale?
  • What structures and ways of working can allow rapid process improvement and lay the foundations for implementation?
  • The role of senior leadership in the journey from a functional-based to process-led organization
  • How can a new process be monitored and continuously bring in employees to empower them?

Speakers:

Tim Perkins
Head of Performance and Continuous Improvement
Revolutionising the Way We Optimise Our Operations and Transform Through Process Intelligence

Key Takeaways:

  • There’s nothing new but can Process Intelligence help us get there more quickly?
  • What are the key challenges of implementing process excellence at scale?
  • Top down or bottoms up – which approach works best?

Speakers:

Shelley Davies
Director of Process Excellence and Automation
Accelerating Business Transformation in the Aftermath of COVID-19

Key Takeaways:

  • Highlight the integration of new practices: the importance of new innovations
  • Measure and track the economic value of these transformation initiatives
  • What have been the common problems of rolling out a new strategy?

Speakers:

Anni Stores
Head of Business Change and Continuous Improvement
Evidencing the Benefits of Change in Operational Excellence

Key Takeaways:

  • Understand how to create a process capable of driving change and developing skills
  • How can organisations integrate new initiatives by analysing different data sets?
  • What are the key stages of process identification, optimisation and evaluation?

Speakers:

John Hogg
Director of Continuous Improvement
Improving Customer Experience – Through Customer Journey Mapping

Key Takeaways:

  • Customer journey mapping – what it is and what it isn’t
  • Developing a customer journey atlas and individual journeys
  • Pain & gain points and the customer emotional journey
  • Implementing improvements and measuring success

Speakers:

Neil Cavill
Head of Business Improvement
Leveraging Digital Twins to Accelerate Industry 4.0

Key Takeaways:

  • What is a ‘digital twin’ and how can it play a central role as the control tower for strategic transformations, business model innovation and operational optimisation?
  • How can data-driven business processes that focus on the Digital Twin increase operational excellence in production?
  • How does the Digital Twin model connect the business and operating model?
  • How does the combination of data process intelligence and AI help to create more value to customers?
  • How can the application of advanced technologies such as NLP create new and innovative business processes?

Speakers:

Rob Allen
Chief Executive Officer
Building Capabilities for Innovation and Digitalization

Key Takeaways:

  • Learn how we at Roche have set up programs for employees to build innovation and digital skills and how to apply them to business challenges
  • How to wet up your own innovation program, how to scale digital and innovation capabilities in a corporate environment. How to build an ecosystem for innovation and entrepreneurship

Speakers:

Alain Bindels
Head of Innovation Facilitation & Digitalization
How an Agile Board Provides the Possibility of Achieving a Transparent Overview in a Hybrid World

Key Takeaways:

  • An agile level 2 board provides the possibility to get a transparent overview of all running and postponed projects to achieve a strategically good prioritization with different parameters
  • The board is aligned to the strategy of the company and embedded in an overall process
  • Developing a transparent strategy for the company is a very important requirement to establish a working process with a digital level 2 board
  • The process is continuous and all projects must be updated on a regularly base
  • The right tools with a suitable setup are needed to help the teams in their daily work and to find blind spots

Speakers:

Marc Rendel
Chief Information Officer
Digital Transformation in Traffic With the Help of Data
Traffic will be going through a major Digital Transformation over the next few years. Data will be a key enabler of Digital Transformation. Data can be used to analyze, optimize, automate business processes, and create new business models. In traffic , can enable safer, smoother and eco-friendlier traffic for all of us.

Speakers:

Janne Lautanala
Chief Ecosystem and Technology Officer
The Impact of Next-Generation Data Warehouses
Main cloud vendors are making a huge bet on products like Google BigQuery, Amazon Redshift, Snowflake, Azure DataBricks, etc. They’re changing the way organizations deal with their data and it’ll change how we build the next generation of digital products. Connecting your product with customer data is becoming mandatory in enterprise products. During this talk I’ll explain how we’re evolving CARTO to deal with this new reality and how our customers love this new approach in which they don’t need to move their data outside of their data warehouse

Speakers:

Alberto Asuero
Chief Technology Officer

KEY THEMES

Operational Excellence

Leadership and Workforce Strategies

Continuous Improvement and Innovation

Business Transformation and BPM

Lean Six Sigma and New Ways of Working

An Exclusive Community for Senior Executives

Connect with the thought leaders of your industry at six different networking events.

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City & Guilds logo
Sport4Kids logo
Hurtigruten logo
Willis Towers Watson
London Fire Brigade
Save the Children UK
BMW logo
Pokerstars
Euromoney

Meet Our Solution Providers

We attract the best in the business. By learning about your projects, we match you for One2One meetings with those best-suited to tackle the challenge.

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Accommodation on Us

Enjoy one of rugby's most renowned stadiums, The Cabbage Patch, just a stone's throw from where you'll be staying. Take in the views of the pitch, or venture through the town and along the River Thames in your spare time.

Inspiration, in Your Own Time

Customise the ideal experience to fit your busy schedule and connect from the comfort of your own home or office. All presentations are available to watch long after the event has ended.
Register Now
Marriott London Twickenham

Still Have Questions?

We've answered a few FAQs to get you started. But please don't hesitate to reach out with more.

In-Person Event Questions

The cost of producing IMPACT is underwritten by our solution providers, who are more than willing to make the investment in such an exclusive audience. Your pass includes:

  • Dedicated Attendee Relations Manager and custom schedule
  • Access to speaker content
  • Face-to-face industry networking opportunities
  • One2One meetings with vetted solution providers, specifically matched to your business needs
  • One night accommodation, travel reimbursement, incredible catering throughout the event, and an open bar.

Based on the details of your registration, we carefully select only the most suitable solution providers for you to meet with. Each meeting is 30 minutes and focused on solving a specific priority you have listed.

We are looking for executives with genuine needs for new solutions and buying influence or authority. Invitations are extended to C-level executives, SVPs, VPs, Directors and Senior Managers within all Manufacturing functions.

There are many reasons to attend! For starters, IMPACT is the only event tailored to help you with your current challenges. You’ll learn from the experts and connect to the solutions you need. Your time is valuable, and sticking to your budget is more important than ever. IMPACT is designed to help you maximize your time and money for the best possible results.

Virtual Event Questions

IMPACT Virtual Summit is unique in its ability to connect you to qualified solution providers. They’re more than willing to underwrite the cost of your attendance in exchange for access to such an exclusive audience.

Your virtual pass includes:

  • All sessions and recordings
  • Six or eight One2One meetings with vetted solution providers, specifically matched to you
  • £200 or £300 in rewards upon completing all meetings

Based on the details of your registration, we carefully select solution providers for you to meet with. Each meeting is 30 minutes and focused on solving a specific priority you have listed. Once completed, you’re eligible to receive a rewards package. All meetings will take place on Zoom and we handle the logistics.

We are looking for executives with genuine needs for new solutions and buying influence or authority. Invitations are extended to C-level executives, SVPs, VPs, Directors and Senior Managers within all Manufacturing Functions.

Yes, but only for your One2One meetings, which are scheduled for a date and time you prefer. The presentations do not expire and will all be available on-demand to watch at your leisure—anytime, any place.

There are many reasons to attend! IMPACT Virtual Summit is the only online event customised to help you with your current challenges. You’ll learn from the industry and connect to the solutions you need. Your time is valuable, and sticking to your budget is more important than ever. IMPACT is designed to help you maximise your time and money for the best possible results.

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