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The most powerful summit for Operational Excellence & Business Improvement
Andrew Coyne
Head of Data Science
Your IMPACT experience is bespoke to you. Connect with the industry In-Person or join us online at our Virtual Summit.
In-Person
Twickenham Stadium,
London, England
23 - 25 October, 2022
Event Details
Virtual
BST Time Zone
31 October - 4 November, 2022
Event Details
An event experience curated around you and your business needs
Tailored-to-you meetings, leading speakers and incredible networking opportunities. IMPACT provides senior operational and business improvement executives a platform to access the exact content, insight and solutions they need to drive their business forward.
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Hear from Industry Experts
With over 25 captivating speakers on the agenda, learn from leaders driven to inspire.
Solve Your Top Challenges
Meet One2One with solution providers specifically qualified to meet your business needs.
Make Inspired Connections
Share strategic insight with 150+ Operational and Business Improvement leaders across industry.
It’s All Complimentary
Catering, accommodation and £150 travel reimbursement is covered by us.
Hear from Industry Experts
Learn from thought leaders paving the way in your industry, all from the comfort of your own home.
Solve Your Top Challenges
Meet One2One with solution providers specifically matched to your business needs.
Total Flexibility
Whether you’re at home or in the office, access sessions in real time or on-demand.
Register Now

Experience the Only Solutions-Based Event

Tell us the challenges you’re facing, and we’ll schedule meetings with the right solution providers to solve them. You leave with a plan and the tools you need to move your company forwards.

"The team at Quartz Network were a dream to work with - they were helpful, informative, and supportive about the type of content to create that would be appealing to the audience and how to format this. I really enjoyed taking part in this event and look forward to future opportunities."
Head of Business Change and Continuous Improvement,
MAG
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"The event was well set up with good communications and mostly seamless scheduling. It sounded a bit onerous at first but the 121s were engaging enough to not feel like too much of a burden"
Lean Academy Lead,
Transport for London
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"The overall event was well planned and ran very smoothly. "
Lean Manufacturing Manager,
Adder Technology Ltd

Hear From Today’s Most Influential Brands and Voices

Anthony Coyne
Head of Data Science
Liz Ferguson
Senior Director – Business Excellence
Paul Nestor
Global Head of Lean Transformation
Miguel Ezpeleta Puras
Head of Wind Operations
Prajnesh Karthic
Demand Generation Manager
Ben Sawyer
Head of Continuous Improvement
Juan Manuel Santiago
Chief Executive Officer, Mercedes Benz Logistics, UK
Paras Sood
Director and Global Head of Strategic Procurement Transformation
Mili Mladenovic
Vice President of Operations
Chris Emberton
Procure to Pay Director
Ana Pertot
Global Head of Procurement
Dean Fell
Head of Group Category Management

Enjoy the Perks of Exclusivity; Everything is on us

As an attendee you’ll receive:

  • One night complimentary accommodation
  • Catering and open bar
  • Travel reimbursement
  • Dedicated Attendee Relations Manager to tailor your experience

Get Rewarded

Since we can’t treat you to accommodation and delicious dining with a virtual event, we’ve designed a brilliant rewards system worthy of your time. Take all 6 solution provider meetings and earn your choice of amazing rewards, including JBL and Amazon products and charitable donations.

Register Now

A Tailored Agenda For You

Tune In on Your Time

Choose from 25 Speakers, 6 Networking Opportunities and More
It’s entirely up to you whether to catch the presentations as they come online or watch on-demand.
Sunday23 October
Monday24 October
Tuesday25 October
5:00 - 7:00pm
Welcome Reception and Registration
7:30 - 8:50am
Breakfast
8:00 - 9:00am
Keynote: TBD
9:00 - 10:00am
Driving Sustainable Growth Through Transparency
• How and why is ‘honesty is the best policy’ the best way of operating?
• How can this drive customer satisfaction?
• How can failures build customer confidence?
• To what extent is the process the important factor, rather than the people?
• What are the practical takeaways that you can apply in your business?

Speakers:

Liz Ferguson
Senior Director – Business Excellence
Are You Automating Intelligently?
• What is Intelligent automation and how does it differ from traditional automation efforts?
• How can AI-powered automation technologies like RPA and Low-Code/No-Code help develop a robust process improvement program?
• How does combining BPM methodology and software, data analytics, AI and process mining remove dependencies, identify redundancies, improve operational efficiency and improve ROI?
• How can an organisation ensure employee buy-in for IA initiatives?

Speakers:

COMING SOON!
10:00 - 11:00am
Design Thinking for Problem Solving and Scaling Solutions
• How can 4-day sprint workshops help understand business bottlenecks and problems?
• What are the common issues when looking to improve the current ways of working?
• Understand the benefit of storyboarding solutions and bringing in ideas from other businesses
• How can design thinking be scaled and rolled out across multiple teams?

Speakers:

Paul Nestor
Global Head of Lean Transformation
If You Aren’t Process Mining, You’re Not Operationally Excellent
• What is process mining?
• What are the benefits of having end-to-end process transparency and visibility?
• How does PM provide more insight into what is actually happening within an organisation compared to standard business reporting tools?
• Why is PM now seen as an essential part of future proofing an organisation in a world where technology is rapidly changing the landscape?
• How can friction points be identified with the goal of removal to enhance processes?

Speakers:

COMING SOON!
11:00 - 12:00pm
Navigating the Journey Towards Excellence in a Complicated Environment: The Energy Transition
• How has COVID and the energy crisis impacted day-to-day operations and how have they been rectified?
• To what extent have new technologies also impacted this change and what have been the business implications?
• How does cultural and OPEX changes ensure best-in class operations?

Speakers:

Miguel Ezpeleta Puras
Head of Wind Operations
12:00 - 1:00pm
To Automate or Not to Automate…. That Is the Question
Machine Learning and RPA have lowered the threshold to automate tasks previously done by humans, yet organisations struggle to apply them causing transformation efforts to fail. The answer… Hybrid Intelligence.

Key Takeaways:

  • How can PM techniques help decide what should or should not be automated?
  • What are the benefits of using both human and artificial intelligence?
  • How does this approach differ from traditional RPA efforts?
  • How can the application of advanced technologies such as NLP create new and innovative business processes?

Speakers:

Anthony Coyne
Head of Data Science
1:00pm
Networking Lunch
2:00 - 3:00pm
The Operations Leader's Guide to Process Excellence
Mastering workflow automation and investing efforts in process orchestration will help operations leaders make an impact in workforce culture, hiring and retention, and also creates excellent customer experiences. In this session, Prajnesh from Qntrl will cover the following topics:

Key Takeaways:

  • What is process orchestration and how does it help today's operations teams
  • Best practices, checklists, and templates to implement modern work processes in your company within 100 days
  • A short introduction to Qntrl - the world's #1 workflow orchestration platform

Speakers:

Prajnesh Karthic
Demand Generation Manager
The Secret to Scaling Automation: Citizen Development and How to Leverage them as an Asset
• As non-technical staff make up the largest proportion of your business, how can you train them to get the most out of the workforce and upskill them??
• What is Citizen Development?
• How does it support an organisations ability to react to change and drive transformation?
• How do citizen developers play a crucial role in contributing to an organisations low-code automation and development efforts?
• What are the challenges of training non-technical staff?
• What benefits for the employee and business of using Citizen Developers?

Speakers:

COMING SOON!
3:00 - 4:00pm
Data: The key to unlocking real operational excellence
• What does it mean to become more data driven?
• Why is important for senior executives, decision makers and leaders to be data literate?
• What are the issues that can arise if one isn’t data literate when attempting any technology-based business improvement projects?
• What are the longer-term, strategic benefits of integrating data-driven insights into business strategy?
• How can you ensure regulatory compliance?

Speakers:

COMING SOON!
4:00 - 5:00pm
Leveraging Digital Twins to Accelerate Industry 4.0
• What is a ‘digital twin’ and how can it play a central role as the control tower for strategic transformations, business model innovation and operational optimisation?
• How can data-driven business processes that focus on the Digital Twin increase operational excellence in production?
• How does the Digital Twin model connect the business and operating model?
• How does the combination of data process intelligence and AI help to create more value to customers?
• How can the application of advanced technologies such as NLP create new and innovative business processes?

Speakers:

COMING SOON!
5:00 - 6:00pm
Operational Improvement at Speed: Leadership lessons from bomb disposal operations in Iraq and Afghanistan
Insurgents in Iraq and Afghanistan were excellent at iterative improvement. The British army had to iterate faster and better than they could – it was quite literally a matter of life and death. In this presentation, Ben discusses how to use the British Army leadership doctrine of ‘mission command’ to drive faster operational improvement through empowerment and a shared understanding of the situation and the mission. It is interesting to see the parallels between military leadership to modern business culture, namely empowerment and flexibility.

Speakers:

Ben Sawyer
Head of Continuous Improvement
6:00 - 9:00pm
Networking Dinner
Explore All Sessions
7:30 - 8:50am
Breakfast
8:00 - 8:50am
Keynote: TBD
9:00 - 10:00am
OPEX in an Era of Disruption – Responding to Uncertainty With Agility and Endurance
• How can a complex and regulated process be optimized at scale?
• What structures and ways of working can allow rapid process improvement and lay the foundations for implementation?
• The role of senior leadership in the journey from a functional-based to process-led organization
• How can a new process be monitored and continuously bring in employees to empower them?

Speakers:

COMING SOON!
10:00 - 11:00am
Accelerating Business Transformation in the Aftermath of COVID-19
• Highlight the integration of new practices: the importance of new innovations
• Measure and track the economic value of these transformation initiatives
• What have been the common problems of rolling out a new strategy?

Speakers:

COMING SOON!
11:00 - 12:00pm
Developing an OPEX Strategy to Compliment Strategic Growth
• How can OPEX act as a tool to stimulate revenue and strategic growth?
• What investments help extend top line growth?
• How does OPEX relate to the service sector and customer experience?

Speakers:

COMING SOON!
12:00 - 1:00pm
Simplify, Standardise, Automate and Seek Perfection: The Key Ingredients to Process Intelligence
• There’s nothing new but can Process Intelligence help us get there more quickly?
• What are the key challenges of implementing process excellence at scale?
• Top down or bottoms up – which approach works best?

Speakers:

COMING SOON!
Monday31 October
Tuesday1 November
Wednesday2 November
Thursday3 November
Friday4 November
Understanding and Implementing a Supply Chain Transformation Programme
• What challenges are putting pressure on supply chain processes currently and how can leaders tackle them?
• How can supply chain move away from a siloed area of the business to a collaborative network?
• Does this shift help streamline processes, reporting and help optimise the overall strategy?

Speakers:

Juan Manuel Santiago
Chief Executive Officer, Mercedes Benz Logistics, UK
Bridging the Gaps Between Enterprise Transformation and Procurement Transformation
• What are some of the gaps between enterprise transformation and procurement and supply chain strategy?
• How can procurement collaborate with other functions to drive agile transformation?
• Can enterprise-wide procurement transformation happen without board-level support?

Speakers:

Paras Sood
Director and Global Head of Strategic Procurement Transformation
Strategies for Navigating Adversity
• Developing a fixed strategy with flexible tactics
• Tools for ensuring buy in, flexibility and agility
• How to implement the 80/20 approach for success

Speakers:

Mili Mladenovic
Vice President of Operations
Positioning Procurement to Lead the Global Economic Recovery
• How can procurement act as a driver for business growth post pandemic?
• To what extent is procurement’s profile now increased to help improve business strategy?
• Is collaboration the answer to streamline and improve efficiency?
• What challenges are still being felt on account of COVID?
• How has the industry been impacted by ‘the great resignation’ and what is being done to address this?

Speakers:

Chris Emberton
Procure to Pay Director
A New Generation of Procurement
  • Younger generations working in Procurement, and how this changes the goals of a team, and how to attract the new talents
  • A newer approach towards Procurement: a shift in the agenda and key points of what that also make our functions so important.
  • Sustainability, fast-paced demands, lack of supply, plus the financial savings and results that Procurement usually brings to an organization, along with the whole structure of suppliers relationships

Speakers:

Ana Pertot
Global Head of Procurement
Supply Chain Risk: Pre and Post Pandemic Analysis
• Understand how best to analyse the security and compliance programmes of third parties
• How can organizations find hidden risks within third parties more effectively?
• How has managing contracts changed on account of COVID?
• Learn how to leverage technology to manage risk and protect your organisation

Speakers:

Dean Fell
Head of Group Category Management
COMING SOON!
COMING SOON!

KEY THEMES

Operational Excellence

Leadership and Workforce Strategies

Continuous Improvement and Innovation

Business Transformation and BPM

Lean Six Sigma and New Ways of Working

An Exclusive Community for Senior Executives

Connect with the thought leaders of your industry at six different networking events.

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Willis Towers Watson
London Fire Brigade
Save the Children UK
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Pokerstars
Euromoney

Meet Our Solution Providers

We attract the best in the business. By learning about your projects, we match you for One2One meetings with those best-suited to tackle the challenge.

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Accommodation on Us

Enjoy one of rugby's most renowned stadiums, The Cabbage Patch, just a stone's throw from where you'll be staying. Take in the views of the pitch, or venture through the town and along the River Thames in your spare time.

Inspiration, in Your Own Time

Customise the ideal experience to fit your busy schedule and connect from the comfort of your own home or office. All presentations are available to watch long after the event has ended.
Register Now
Marriott London Twickenham

Still Have Questions?

We've answered a few FAQs to get you started. But please don't hesitate to reach out with more.

In-Person Event Questions

The cost of producing IMPACT is underwritten by our solution providers, who are more than willing to make the investment in such an exclusive audience. Your pass includes:

  • Dedicated Attendee Relations Manager and custom schedule
  • Access to speaker content
  • Face-to-face industry networking opportunities
  • One2One meetings with vetted solution providers, specifically matched to your business needs
  • One night accommodation, travel reimbursement, incredible catering throughout the event, and an open bar.

Based on the details of your registration, we carefully select only the most suitable solution providers for you to meet with. Each meeting is 30 minutes and focused on solving a specific priority you have listed.

We are looking for executives with genuine needs for new solutions and buying influence or authority. Invitations are extended to C-level executives, SVPs, VPs, Directors and Senior Managers within all Manufacturing functions.

There are many reasons to attend! For starters, IMPACT is the only event tailored to help you with your current challenges. You’ll learn from the experts and connect to the solutions you need. Your time is valuable, and sticking to your budget is more important than ever. IMPACT is designed to help you maximize your time and money for the best possible results.

Virtual Event Questions

IMPACT Virtual Summit is unique in its ability to connect you to qualified solution providers. They’re more than willing to underwrite the cost of your attendance in exchange for access to such an exclusive audience.

Your virtual pass includes:

  • All sessions and recordings
  • Six or eight One2One meetings with vetted solution providers, specifically matched to you
  • £200 or £300 in rewards upon completing all meetings

Based on the details of your registration, we carefully select solution providers for you to meet with. Each meeting is 30 minutes and focused on solving a specific priority you have listed. Once completed, you’re eligible to receive a rewards package. All meetings will take place on Zoom and we handle the logistics.

We are looking for executives with genuine needs for new solutions and buying influence or authority. Invitations are extended to C-level executives, SVPs, VPs, Directors and Senior Managers within all Manufacturing Functions.

Yes, but only for your One2One meetings, which are scheduled for a date and time you prefer. The presentations do not expire and will all be available on-demand to watch at your leisure—anytime, any place.

There are many reasons to attend! IMPACT Virtual Summit is the only online event customised to help you with your current challenges. You’ll learn from the industry and connect to the solutions you need. Your time is valuable, and sticking to your budget is more important than ever. IMPACT is designed to help you maximise your time and money for the best possible results.

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