FICX

The FICX No-Code CX Automation Platform enables companies to build, integrate, and deploy omnichannel digital self-service customer experiences 10X faster than with traditional custom development. Our easy-to-use drag-and-drop interface enables any business professional to create custom, branded experiences without knowing code. Companies like AT&T, Aflac, Amtrust Financial, Leumi, Mastercard, National Bank of Canada, US Bank, and VISA are leveraging digital self-service experiences to deflect millions of customer calls, digitize paper/pdf processes, radically accelerate digital adoption via omnichannel delivery, and deliver great customer experiences on top of even disjointed existing internal tech infrastructure, PCI, GDPR, HIPAA, CCPA compliant. Get more info on ficx.com.

Products & Services

  • Complete No-Code CX Platform
  • Architect a customer journey
  • Build a customer experience
  • Seamlessly integrate with existing infrastructure
  • Deploy across website, app, SMS, chat apps, IVR, call center platform, retail systems

Industries Served

  • Banking
  • Lending
  • Insurance
  • Telecom
  • Healthcare
  • Travel
  • Digital and Omnichannel Retail

Clients Include

  • AT&T
  • Aflac
  • Amtrust FInancial
  • Dish Network
  • DirecTV
  • Leumi
  • Mastercard
  • National Bank of Canada
  • VISA

Client Testimonials

FICX helped AT&T innovate during the pandemic to rapidly respond to new customer needs and market realities. Since then, we’ve continued to find new ways to remove friction from our customer experience. Now we’re more nimble and better positioned to deliver customers the seamless digital experiences they deserve.

– AT&T ASSISTANT VP, AUTOMATION