Cognigy

Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant.

Products & Services

  • Cognigy.AI
  • Cognigy Voice Gateway
  • Cognigy Insights
  • Cognigy Live Agent (Coming in June)

Industries Served

  • BFSI
  • Manufacturing
  • Telecommunications
  • Automotive
  • Pharmaceutical and Healthcare
  • Travel (Hospitality and Airlines)
  • Retail
  • Utilities

Clients Include

  • Adidas
  • BioNTech
  • Bosch
  • Fidelity Life
  • Lufthansa Group
  • Frontier Airlines
  • Daimler
  • BMW
  • Toyota

Client Testimonials

“We believe Cognigy.AI to be the most comprehensive, user-friendly Conversational AI platform on the market today, which empowers our business users and developers to build advanced, multi-lingual Virtual Agents at scale.”

– Nick Allgaier, Product Manager 'Digital Assistants' at Lufthansa Group

“Through Cognigy.AI, we can reduce the workload of our customer service departments and reduce our cost at the same time.”

– Nikolai Berenbrock, Head of Conversational Experiences at E.ON

“Using Cognigy as our conversational AI platform within Mobily has helped us to build one unified conversational AI that is linked directly to eight channels. This has minimized the development efforts, improves the time to market, and helps us to gain higher customer satisfaction rates overall.”

– Mubarak Alharbi, Digital Experience General Manager at Mobil