Interactions’ Optichannel Intelligent Virtual Assistant (IVA) for Insurance combines the latest in conversational AI with real-time human intelligence to power natural conversations between providers and customers through both voice and text. Trained by millions of insurance transactions, and capable of understanding complex alphanumeric phrases like addresses with human-level accuracy, IVA for Insurance is an omnichannel solution designed to transform a difficult-to-automate industry. No matter the challenge—from immediate reassurance required in emotional situations, to personalized billing concerns—Interactions makes it faster and easier for customers to navigate complex policy lifecycles.

Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.

Products & Services

  • Customer Engagement
  • Voice Biometrics
  • Social Customer Care

Industries Served

  • Collections & Payments
  • Communications
  • Finance & Banking
  • Healthcare
  • Insurance
  • Retail
  • Travel & Hospitality
  • Utilities