A Healthcare Journey of Performance Management: Revolutionizing Feedback with Three Simple Questions

Megan Leasher

Director, Talent, Growth, and Development at Bon Secours Mercy Health

Learning Objectives

Creating a culture of feedback doesn't have to be complicated; it can be a simple foundation that applies to limitless opportunities. At Bon Secours Mercy Health, our Agile Performance feedback model contains three simple questions: 1) What is going well?, 2) What support is needed?, and 3) What other feedback to we need to share with each other? Come along and learn about our journey from annual reviews to three simple questions.


Key Takeaways:



  • Inspire and instill a culture of feedback with swift, bold changes

  • Enhance feedback via technology

  • Blossom three feedback questions into a spectrum of tools across the employee lifecycle