Adapting to the New Norm

Dawn Anderson

Chief Human Resources Officer at Hawkins Parnell & Young, LLP

Learning Objectives

We have all made significant changes to the way we work, the way we gather and the way we work. COVID 19 forced us all to evaluate every process. Long-held biases about the way we conduct business have been disrupted. COVID 19 changed everything from the way we greet each other – (no more handshakes) to the way we meet (zoom versus conference rooms).


Every business has or will be making significant changes in virtually every protocol. Change management provides the framework to help the organization – large or small adapt to the new norm. Using the ADKAR change management process, this presentation will walk the viewer through the planning and execution of transforming a traditional business model into a socially distanced work environment without sacrificing the essence of the organization.


Key Takeaways:



  • How to create an effective change management strategy to make change stick

  • How to design an effective communication strategy

  • An understanding of the ADKAR change management methodology