Building a New, Blended Culture that Creates 5 Star Experiences

Faith Johnston

Director of Talent & Development at Pan Pacific Hotels and Resorts

Learning Objectives

After years of success in Asia, Pan Pacific have opened a new location in London. In this session you’ll learn: 

Key Takeaways:

  • How cultural differences between Asia and the UK are shaping new ways of interacting both behind the scenes and with customers

  • How to create a great working culture that blends the best parts of two very different worlds 

  • How employee engagement can create better experiences for customers