Difficult Conversations with Volunteers

Lisa Zhu

Vice President, Human Resources at Hostelling International USA

Learning Objectives

This webinar introduces concepts and is filled with practical tips that will help you prepare for and conduct difficult conversations. Walking through specific examples, you will learn how to approach sensitive topics and diffuse emotional responses. The examples are geared towards volunteers, but the concepts apply to preparing for any difficult conversations.


Key Takeaways:



  • You need to handle unmet expectations upfront and directly

  • Structuring the meeting correctly will help you set you up for success

  • You can be empathetic and still keep your emotions in check