Empathy Based Employee Experience Principles

Deep Mahajan

Head of People Development & Culture at Nutanix

Learning Objectives

Employee experience today has broken the realms of its classical definitions extending itself not only to the person's company/ career experience but also including their personal and human experience at their company. Leaders of People/HR function as well as business leaders need to understand this paradigm shift and design/re-design their culture, engagement processes and practices to adapt to this change. In this session learn how Nutanix used the empathy principle to understand what employees really want and then designed an employee experience including programs, processes and culture that touches the employee lives day-to-day.

Key Takeaways:

  • How to use empathy principle to understand employee needs

  • How to balance (and integrate) the needs of the organization and the needs of the employees

  • How to create/re-purpose employee programs and processes in line with empathy principles