Engaging the Frontline on Challenging Times

Guilherme Blaschke

VP Customer Experience at Mack & Volvo Trucks North America

Create your free account now to watch this video and browse the entire executive library.
Sign Up

We are constantly re-inventing ourselves to stay relevant in the experience economy era. Providing a memorable service experience in a consistent way is already a challenge by itself. Imagine when we all get pushed away from our traditional business model, and have to re-invent ourselves along the fight! In order to truly understand our customer needs, as well as quickly learn and adapt from a fast-paced change on behaviors, we have been challenged to revisit our policies, processes, technology and people. In the trucking business, our fontline people play a critical role, keeping the trucks rolling, our lifeblood along the supply chain in America. Join me to learn how Mack & Volvo Trucks are excelling on customer experience and driving customer loyalty during this challenging times.

Q/N delivers the info you need, from the people that know Learn More

On Demand


An elite group of your peers relay insight & experience in an ever-growing video library, helping you make better business decisions.



Executive-only events connect you to the people & solutions that simplify your path to success, learn why we’re the industry leader.



Coming Soon! We’ve made it quick & simple to connect with the best solutions on the market today. You’ll even get rewarded for it.

Become an Exclusive Member Today.