Learning Objectives
H&M’s Kristina Gauffin will answer:
- Can you describe what “leadership as a product” looks like?
- What are the principles that you use to embed these ideas in your workforce?
- In a complex environment, how do you ensure that your leaders can continue to bring value to customers?
- You believe that HR should lead by example. How important is this and how do you set a good example to your team?
- Is it possible to treat employees like customers? If so, can you explain how that works?
- How do you communicate these ideas to the wider business and make sure that other teams adopt them?
