How to Effectively Manage IT Operations Using an Information Technology Service Management (ITSM) Platform

Azunna Anyanwu

Director of IT at Aronson LLC

Learning Objectives

Every organization needs systems to effectively run the business and perform their functions. In this presentation, you will identify the most critical IT system and how to use it to effectively manage IT operations. The end result will be IT operations that run smoothly.

Key Takeaways:

  • ITSM Platform enables IT organization to obtain actionable information to manage IT operations

  • ITSM Platform can be extended to the rest of the organization

  • ITSM Platform can be a key asset in developing or enhancing information security program