Humanity of Claims: Keeping Compassion in Workers’ Compensation

Claire Muselman

Director of Workers' Compensation at Continental Western Group

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Get ready to be motivated! Learn the importance of our words and interactions during the workers' compensation process, and how showing compassion is possible while still being highly effective for employers.

Key Takeways:

  • The basics of a functional workers' compensation program - where to begin! Start where you are

  • How to improve culture within your organization by empracing a new approach to workers' compensation

  • Impact of strong workplace culture in workers' compensation

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