“I Complained to HR and Nothing Happened”: Balancing Transparency and Confidentiality When Responding to Complaints

Elizabeth Bille

Senior Vice President, Workplace Culture at EVERFI

Learning Objectives

“I complained to HR and nothing happened.” This is an incredibly disheartening statement for devoted HR professionals to hear--but it isn’t simply a PR problem for HR. It can cause real damage to both companies and their employees. As HR professionals know, maintaining confidentiality is critical when handling highly sensitive issues like harassment and other workplace misconduct. However, transparency is also important for demonstrating accountability, earning trust, and preserving culture. While there is not a one-size-fits-all solution to this challenge, this session will provide several approaches to consider for increasing transparency around complaint handling based on your organizational culture, values, risk tolerance, and compliance obligations.

Key Takeaways:

  • Staying silent about complaint handling causes several detrimental impacts to your culture

  • There are several approaches for increasing transparency about accountability efforts while protecting confidentiality

  • Many organizations today are communicating more broadly about complaint handling and resolutions