Leapfrogging Traditional Digital Transformation

Sathish Muthukrishnan

Chief Information, Data, and Digital Officer at Ally

Learning Objectives

As a leader at Ally, a digital-only bank, Sathish Muthukrishnan did not lead Ally through a traditional digital transformation. His belief that digital transformation does not start with technology: but with customers was key. But having joined Ally in January 2020, Covid-19 would soon upend customers’ habits and expectations which begs the question: how did Ally prosper?