Moving to an Agile Operating Model: Reflections From Year 1

Mark Evans

Managing Director, Marketing & Digital at Moving to an Agile Operating Model: Reflections From Year 1

Learning Objectives

Direct Line Group adopted a "full fat" agile operating model across its head office in H2 2020 whilst also navigating through the challenges of remote working. That double whammy created challenges and opportunities in equal measure. This session will explore why and how DLG moved to agile and what the learnings have been.


Key Takeaways:



  • Agile can provide new stimulus and momentum - but it's never done!

  • The transformation has to be led from the very top of the organisation

  • Mindsets are more important than methodology in terms of what makes it all work