Like most businesses, the United States Postal Service was hit hard with the pandemic and the economy’s impact. But a new vision allowed the agency to pivot the operations and services to better deliver on what businesses need.
- After taking a significant hit from the pandemic, the United States Postal Service had to pivot, reimagining the organization from the ground up
- The USPS is modernizing the organization by investing in service, people, and infrastructure to better deliver on its brand promise
- With a new shipping platform called USPS Connect, a series of direct mail innovations to support marketers, and a new organizational structure, the Postal Service made massive strides, with more in store over the next 10 years