Optimizing Data Privacy and Personalization in the Next Normal

Christopher Vera

Manager, Office of Customer Privacy at San Diego Gas & Electric

Gary Gauthier

Manager, AMI Engineering & Operational Technologies at DTE Energy

Josh Power

Capability Lead - Data, Advanced Analytics, Automation, and AI at Oncor

Rebekah Eggers

Business Partnerships & Transformation, Energy, Environment & Utilities at IBM

Learning Objectives

This panel will explore data governance and safeguarding customer information in the context of cybersecurity; Utilities have historically limited the PII data that is kept. Given heightened customer service expectations, regulatory sensitivity, and stakes to drive insights from data, how are utilities balancing imperatives (data, privacy, security) in the next normal? What are the strategies, processes, and new approaches utilities are leveraging to keep their consumer data safe.