Rising to the Business Challenge of Customer Expectations

Linda Goldstein

Executive Vice President, Customer Experience & Marketing at CSAA Insurance Group

Create your free account now to watch this video and browse the entire executive library.
Sign Up

Customer expectations for brand experience are rising. The age of technology has made instant gratification the norm – consumers want 24/7 convenience and availability, delivered when and how it fits their schedule and lifestyle. They also expect that the companies they do business with know them well enough to deliver a personalized experience. A winning strategy requires data and analytics as fuel to power the engine of a customer-driven organization.

Key Takeaways:

  • Understand key elements critical to customer engagement and business success

  • Recognize when to respond and adapt to escalating customer expectations

  • Identify the tools and resources that deliver a superior customer experience

Q/N delivers the info you need, from the people that know Learn More

On Demand


An elite group of your peers relay insight & experience in an ever-growing video library, helping you make better business decisions.



Executive-only events connect you to the people & solutions that simplify your path to success, learn why we’re the industry leader.



Coming Soon! We’ve made it quick & simple to connect with the best solutions on the market today. You’ll even get rewarded for it.

Become an Exclusive Member Today.