Self Service Excellence in a Post Pandemic World

Archana Ramachandran

Product Leader, Digital Product at American Airlines

Learning Objectives

With the global pandemic impacting travel globally, the travel industry, the traveler outlook has been transformed almost overnight. The need for self service is higher than ever before. This segment will focus on Delivery Transformation and technology advancements delivers on self service excellence.


Key Takeaways:



  • Customer Centricity

  • Outcome focused

  • Experiment and adapt