Setting Expectations Throughout the Customer Journey

Calista Gall

VP of Sales Operations at TransUnion

Learning Objectives

Discover ways to provide sellers with best practices that align the customer journey and expectations while maintaining ongoing proactive communications and engagement with internal stakeholders.

Key Takeaways:

  • Understanding the three problematic inertias within your team/company

  • Role of sales leaders to overcome that inertia

  • Abandon a defensive stance and embrace a mindset of winning