Please join the SVP & President, Consumer Sales and Operations for Verizon Wireless as she discusses tech transformation.
- How has COVID changed the retail landscape and in turn, Verizon’s approach?
- Aside from the safety precautions, how has Verizon improved customer service in the past year?
- Give us an overview on how Verizon decided on implementing new processes like touchless retail at their stores & how it works?
- What are some of the challenges associated with touchless retail -- including staffing and educating customers on the process?
- Will Verizon keep some of these practices in place as Covid restrictions continue to lift?