The Accountable Workplace, or Why Leadership > Ping Pong Tables

David Hawthorne

Chief People Officer at Pacific Bells / World Wide Wings

Learning Objectives

On our journey to improve retention in a high turnover industry, we've launched many initiatives. Most have had marginal impacts, if any. Recently, we went "old school" and began leadership development focused own accountability. The results have been significantly more positive.

Key Takeaways:

  • Why accountability matters

  • How to develop leaders to be better at accountability

  • Ping pong tables have zero impact on retaining top talent