The Importance of a truly Customer focussed IT Department to support the new remote working norm

Rob Guyler

Chief Financial Officer at The Importance of a truly Customer focussed IT Department to support the new remote working norm

Learning Objectives

At EDF UK the Enterprise IT function reports to the CFO and has direct accountability for EDF UKs enabling IT services. Over the last 2 years we’ve been changing the way we provide IT with less of a focus on Capital investment and asset management and more of a focus on user experience, collaboration and productivity. One trigger for this change was a visit I made to our UK customer contact centres in Sunderland which set in train a series changes that ultimately meant the IT team were able to respond with agility and bias to action to the challenges of moving a workforce from office to home working, almost overnight, in response to the Covid-19 pandemic.