Learning Objectives

Problem solving should be a core competency for Information Technology teams but it seems only a handful of star players are blessed with the ability to just "get it" while many other can't see through the fog. Whether troubleshooting service desk calls, resolving design gaps or finding answers to strategic questions, solving problems is what IT does.

I believe everyone can become a problem solver and the more problem solvers on your team, the fewer problems you have, this presentation will introduce tools and methods to improve problem solving.

Key Takeaways:

• Why is problem solving such a problem


• Breaking through the problem solving barrier


• Where and how to apply your new super power