The Role of IT in Enabling Employee Engagement

Prasad Ramak

CIO/CISO at Freshworks

Learning Objectives

Keeping employees engaged in their work is a constant challenge, especially when workers are distracted by external developments. But the benefits of employee engagement, including potential improvements to productivity and customer satisfaction, make the efforts to drive it worthwhile. Technology is playing a critical role in driving employee engagement within organizations, and IT is at the forefront in ensuring employees are equipped with the right technology to excel in the new normal.


Productivity flourishes when IT/ non-IT issues of employees get addressed efficiently and quickly. To keep the communication processes streamlined and engagement level climbing, organizations should take a more in-depth look into the technological pain points that employees might encounter regularly.


Key Takeaways:



  • Defining employee engagement

  • The cost of employee engagement

  • The employment engagement trinity