Rachael is the CHRO for Smokey Bones. During the pandemic, Rachael led her team through drastic compensation and staff reductions, creation & implementation of COVID-19 safety practices, while facilitating overnight transformation of all aspects of organization design. This enabled the successful launch of two virtual brands, open additional locations, and a bootstrap financial recovery of the business without government assistance. Under Rachael’s leadership, Smokey Bones also expanded benefits to all employees, reduced turnover, and was certified as a Great Place To Work. Tune in for this lively conversation where Rachael shares the journey of how Smokey Bones was reborn in crisis, emerging as a top leader in the casual dining industry.
- Culture is the secret sauce of financial success
- An agile and learning organization is the multiplier
- Humancentric leadership role modeled from top executives is critical for the future of work