Understanding The “We Decision-Making” Mindset
The evolution of customer buying behavior, even more so now with COVID-19, from a “me decision-making” mentality to “we decision-making” mentality, where star ratings from hundreds, if not thousands, of other consumers that have absolutely zero connection with a buyer, are influencing the buying decision in ways that go deeper than just the stars.
- This isn't about improving your star ratings - it's about understanding the "we decision-making" mentality
- COVID-19 impact on the "we decision-making" mindsets of consumers
- Refresh your customer journey to reflect this shift in mindset
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